Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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AfterDamage Restoration Before & After in San Diego, CA
Photos don’t exaggerate. They show what a crew actually left behind. We’ve documented every job since 2011 because our founder, Alicia Brennan, built this company around the documentation gap that costs homeowners their claims. The gallery below is how we prove the work, not just promise it.
Recent Transformations
Water Damage Restoration: Burst Supply Line in Scripps Ranch
The homeowner found water pooling under engineered hardwood at 10 PM on a Tuesday. Our crew arrived within 90 minutes, traced the migration with a Protimeter Surveymaster, and found moisture had traveled 14 feet along the wall cavity into a guest bedroom closet. We set up a Dri-Eaz Revolution LGR dehumidifier and Injectidry hardwood floor drying mat system, pulled the non-salvageable baseboards, and ran the system for 72 hours. Daily psychrometric data, vapor pressure differential readings, and moisture content logs went straight to the adjuster. The floor was saved. The claim was paid in full. Haven Standard, Clause 1: the written price was $3,840 before we touched a tool.
Mold Remediation: Hidden Colony Behind Kitchen Cabinets in Clairemont
A musty smell that wouldn’t quit led to this find: Aspergillus and Penicillium species colonizing the drywall behind a 1980s cabinet bank where a slow sink drain had been dripping for months. We built a containment barrier with negative air pressure using a Phoenix HEPA 2000 air scrubber, removed the affected drywall and insulation, HEPA-vacuumed the exposed framing, and applied an EPA-registered antimicrobial sealant. The cabinets went back on new backing. Moisture readings at the repair site: 6.2% wood moisture content, well below the 16% threshold where mold resumes growth. The photo record, with 47 images, accompanied the clearance letter to the insurance carrier.
Fire & Smoke Damage Restoration: Kitchen Grease Fire in La Jolla
Grease fires burn hot and leave a nearly invisible film of protein residue that standard cleaners can’t touch. This La Jolla homeowner had already wiped everything down twice before calling us, which actually drove residues deeper into porous surfaces. We used alkaline-based chem sponges on the ceilings, ultrasonic cleaning for the removable cabinet hardware, and a thermal fogger with solvent-based deodorant for the wall cavities. The range hood and upper cabinets were non-salvageable due to heat distortion. We itemized each decision in the written scope, got sign-off before ordering materials, and delivered the 365-Day Done Right Promise stamped on the final invoice. Total project: 11 days from dispatch to final walkthrough.
Sewage Cleanup: Backed-Up Main Line in North Park Bungalow
Raw sewage doesn’t negotiate. When this North Park main line backed up at 2 AM, the homeowner called us before calling a plumber, which was smart. We extracted the standing water, removed the vanity and tile flooring that had absorbed contaminated water, and cut drywall 24 inches above the visible water line as required for Category 3 losses. The subfloor got a chlorine dioxide treatment, then HEPA vacuuming, then a second antimicrobial application. We ran an XPOWER X-2480A air scrubber for 48 hours post-cleaning to capture airborne bacteria. The plumber fixed the line on day three; we rebuilt the bathroom on days four through nine. The photo record, with date stamps, went to the adjuster who initially questioned whether the loss warranted full replacement. It did. The documentation proved it.
Storm & Disaster Restoration: Wind-Driven Rain in Mission Valley Condo
A January Santa Ana wind event drove rain horizontally through a third-story window flashing that had separated from the stucco. By the time the homeowner noticed the ceiling stain, the insulation above was holding 2.3 pounds of water per square foot. We opened the ceiling, removed the wet fiberglass batts, and set up a Phoenix 200 HT dehumidifier with axial air movers pointing into the cavity. The tricky part: this was a condo, so we had to coordinate with the HOA’s master policy and the homeowner’s HO-6 policy simultaneously. Our daily moisture logs, with grain-per-pound readings and specific humidity calculations, went to both adjusters. The window contractor handled the flashing repair; we handled everything the water touched. Two policies, one documented claim, zero coverage disputes.
Biohazard & Crime Scene Cleanup: Unattended Death in University Heights Apartment
This is the work no one wants to think about until they have to. A property manager in University Heights called us after a tenant was discovered after an extended absence. We dispatched a two-person team in full PPE, established a three-zone containment, and removed all porous materials that had absorbed biological material, including subfloor sections that had wicked fluids. Non-porous surfaces got a three-step process: enzyme cleaner, hospital-grade disinfectant, then ATP testing to verify elimination of organic matter. The odor was addressed with ozone treatment followed by hydroxyl generation to break down residual compounds at the molecular level. We don’t post details of these jobs lightly. We document them thoroughly because property managers and landlords need to prove to insurers, health departments, and future tenants that the space was restored to a safe condition. The photo record and waste manifest accompanied the final report.
Reconstruction & Cleanup: Full Rebuild After Second-Story Pipe Burst in Pacific Beach
A copper pipe in a Pacific Beach second-story bathroom let go while the homeowner was in Colorado for two weeks. The water ran for days. By the time we arrived, the ceiling below had collapsed, the hardwood on the main floor had cupped beyond salvage, and mold was visible on the back side of the remaining drywall. This wasn’t a dry-and-save job. It was a full reconstruction. We wrote a detailed scope, itemized every line from demolition to final paint, and got written approval before ordering materials. The homeowner selected upgraded tile for the bathroom; we documented the change order separately so the insurance portion stayed clean. Reconstruction took six weeks. The daily photo record, with 200+ images, tracked every phase. The 365-Day Done Right Promise covers the workmanship. Haven Standard, Clause 1 covered the price: not a dollar added after the crew started.
Want Results Like These?
Every job above started with a phone call to a live person, not a voicemail tree. We’ll answer at (619) 330-9541, dispatch when you need us, and put a written price in your hands before anyone starts work. That’s Haven Standard, Clause 1, and it’s how we’ve operated since 2011. Bring a competitor’s written estimate and we’ll give you a free second opinion. No obligation, no pressure, no scope creep once we’re inside.
Written by Alicia Brennan, Owner at DryMark Restoration San Diego, serving San Diego since 2011.